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Need Help? Have Questions? 

Contact PBS North Carolina

We’re here to help! Whether you have a question about your membership, need assistance with streaming, or wish to share your thoughts, we’re here to help connect you with the right team.

📞 Please note: We are currently experiencing higher-than-usual call volume. For the most efficient service, we encourage you to review the options below—or email us anytime at viewer@pbsnc.org.

How to Reach Us

We’re happy to assist you. To help you find answers as quickly as possible, we encourage you to review our most common help & troubleshooting topics below before reaching out directly.

For technical support with the PBS app & PBS NC Passport, please visit help.pbs.org or call 855-222-6135, Monday-Friday, 10 AM-8 PM. 

To update your sustaining membership credit card information, please call us at 855-374-8913 or update online at pbsnc.org/update.

To make a donation to PBS North Carolina, please call us at 855-374-8913 or donate online at pbsnc.org/donate.

For media inquiries, please email press@pbsnc.org.

For all other inquiries, please email viewer@pbsnc.org or call us at 888-292-7070, Monday-Friday, 9 AM-5 PM.

Address

PBS North Carolina
10 UNC-TV Drive, PO Box 14900
Research Triangle Park, NC 27709-4900

Important Notice for Sustainers Who Give by Credit Card

Beginning in August 2025, all gifts to PBS North Carolina will be processed through the University of North Carolina Foundation, Inc. (UNC Foundation) using Blackbaud Merchant Services, a secure and widely used platform trusted by nonprofit organizations around the world.

What this means for you: Action is required. You must update your information and payment details for your monthly gifts to continue without interruption. 

We apologize for any inconvenience. Thank you for your continued support!

Learn more about this update. >

Update Your Payment Information

Common Help & Troubleshooting Topics

For technical support questions with using the PBS app & PBS NC Passport, please visit help.pbs.org or call 855-222-6135, Monday-Friday, 10 AM-8 PM. 

Be the first to hear about what’s new on PBS NC. Subscribe to the eGuide.

Meet Our Audience Services Team

For station membership, programming, events or account-related inquiries, please email viewer@pbsnc.org or call us at 888-292-7070, Monday-Friday, 9 AM-5 PM.

Directions to PBS North Carolina

From I-40 East (Chapel Hill/Greensboro/Charlotte):

  • Take Exit 279B (Durham Freeway/Highway 147 North).
  • Take the second exit, Exit 7 (Alexander Drive).
  • Turn left at the traffic light at the top of the exit ramp.
  • Cross over the bridge and take the second right (at the third light, approximately .5 mile).
  • At this point, you should see signs for PBS North Carolina (formerly UNC-TV).

 

NOTE: From I-40 East, please do not take Exit 279A/Alexander Drive/Durham Freeway South as this will put you on the opposite end of Alexander Drive from PBS North Carolina and increase your travel time.

From I-40 West (Raleigh/RDU Airport):

  • Take Exit 279B (Durham Freeway/Highway 147 North).
  • Take the second exit, Exit 7 (Alexander Drive).
  • Turn left at the traffic light at the top of the exit ramp.
  • Cross over the bridge and take the second right (at the third light, approximately .5 mile).
  • At this point, you should see signs for PBS North Carolina (formerly UNC-TV).

 

Use Google Maps to navigate to 10 UNC-TV Drive, Research Triangle, NC 27709.